RentishaTerms of service
These terms apply to everyone who uses Rentisha: landlords who subscribe, caretakers they authorise, tenants who are checked in, and anyone browsing vacant units. By using the app or the sites, you agree to them.
1. What Rentisha is
Rentisha is software for managing rental property, operated by Rentisha, a business registered in Kenya under registration number BN-OVS6AR9Z. We provide the tools that a landlord uses to record tenancies, bills, payments and move-outs, and to advertise vacant units.
Rentisha is not a landlord, agent or party to your tenancy. The agreement to rent a house is between the tenant and the landlord. We do not own, inspect, let or guarantee any property listed or managed on the platform, and we do not collect rent on anyone's behalf.
2. Accounts and PINs
- Every account signs in with a phone number and a PIN.
- Keep your PIN to yourself. Anything done from your account is treated as done by you. Change it in the app if you think someone else knows it.
- After five wrong attempts an account locks. Whoever is above you can unlock it: your landlord for a caretaker or tenant account, Rentisha for a landlord account.
- Accounts are created for you. A landlord creates caretaker and tenant accounts; Rentisha creates landlord accounts. You may not create an account for someone else without their knowledge.
3. Landlords: your responsibilities
When you use Rentisha to hold information about your tenants, you are the data controller for that information and we are your processor. That carries real obligations under the Data Protection Act, 2019. In particular you agree to:
- explain our privacy notice to each tenant and record their consent before collecting their ID number, ID card photographs or profile photograph. The app requires this and will not complete a check-in without it;
- only give caretakers the permissions they actually need, and remove them when someone stops working for you;
- keep the tenancy, billing and payment records you enter accurate;
- handle tenants' requests to see, correct or delete their information, and tell us promptly if you need our help to do so;
- comply with Kenyan landlord and tenant law, including on deposits, notice and eviction. Rentisha records what you do, it does not make it lawful.
4. Payments and money
Rent payments do not pass through Rentisha. A tenant pays the landlord directly, by M-Pesa, bank transfer or cash, using the account details the landlord entered. The tenant then records the payment in the app and the landlord confirms or rejects it manually.
This means a payment shown as confirmed reflects the landlord's own confirmation, not an automated verification by a bank or by Safaricom. We are not responsible for a payment that was recorded incorrectly, confirmed in error, or never actually made.
Bills, deposits, deductions and settlement figures are calculated from what is entered into the app. Check them. If a figure looks wrong, raise it with your landlord before relying on it.
5. Subscriptions
- Landlords pay Rentisha a subscription, monthly or annually, at the price shown in the app when you subscribe.
- You pay using the account details shown on the subscription screen and submit the payment for confirmation. Your subscription period extends once we confirm it. Renewing before expiry adds to your existing period rather than replacing it.
- Subscription payments are non-refundable once a subscription period has started. If something has gone wrong, talk to us at hello@rentisha.co.ke, we would rather sort it out than stand on a clause.
- We may change prices. We will give existing subscribers 30 days notice before a change affects them.
- If a subscription lapses we will contact you. We do not currently cut off access to the app automatically, though we reserve the right to restrict it after giving you notice. Your data is never deleted because a subscription lapsed.
6. Advertising vacant units
- Only landlords managed on Rentisha can publish a listing. That is the whole point of the "verified" badge, and we will not relax it.
- A listing takes its price, size and location from the unit as you configured it. Keep those accurate. Photographs must be of the actual unit being advertised.
- A listing is taken down automatically as soon as the unit is occupied or pending move-out, so listings cannot go stale.
- We may remove a listing, without notice, that is inaccurate, misleading, offensive, or not a genuine vacancy.
7. Tenants browsing listings
Browsing is free and needs no account. Listings come from managed landlords, but Rentisha does not visit or inspect properties, and we do not verify the condition of any house. Satisfy yourself before paying anyone anything.
Never send money to hold a house before you have seen it and met the landlord. Rentisha will never ask you to pay us to view or reserve a unit. If someone claims otherwise, tell us at hello@rentisha.co.ke.
8. Acceptable use
You may not:
- use the platform for anything unlawful, or to harass or defraud anyone;
- post a listing for a property you do not control, or that does not exist;
- try to access accounts, organisations or records that are not yours, including by probing the API or the database;
- scrape, bulk-copy or resell listings or any data from the platform;
- upload anything that infringes someone else's rights.
We may suspend or close an account that breaks these rules, and will cooperate with law enforcement where required.
9. Availability
We work to keep Rentisha available, but we do not promise it will be uninterrupted or error-free. The app needs an internet connection. We may take the service down for maintenance, and we may change or discontinue features.
10. Liability
To the extent Kenyan law allows, Rentisha is not liable for indirect or consequential loss, for lost rent, lost profit, or for loss arising from a payment dispute between a landlord and a tenant. Where we are found liable, our total liability is limited to the subscription fees you paid us in the 12 months before the claim arose.
Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
11. Ending your use
- You can stop using Rentisha at any time.
- You can ask us to export or delete your organisation's data. We will do so subject to any records we are legally required to keep, and subject to tenants' own rights over their information.
- We may end your access if you seriously or repeatedly break these terms, giving you notice unless the breach makes that unsafe.
12. Changes to these terms
We may update these terms. The version and date at the top show what is currently in force. If a change materially affects you, we will tell you before it takes effect. Continuing to use Rentisha after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute. We would much rather sort it out by talking first, so please contact us before going further.